Resume

Education

2014-2015
MSc, Professional and Technical Writing; Portland State University (PDX)
2004-2008
BA, Journalism; University of Oregon (Eugene, OR)

Minor: History

Experience

Information Developer IV, Smarsh:

Cross-functional resource supporting four different products in our organization. I routinely author task-based articles, release notes, changelogs, videos, and more. From KBs to gifs, I’ve done it all. As a senior member of the Information Development team, I also help guide documentation planning for Smarsh, provide mentoring to junior team members, and offer strategic insight for various initiatives to ensure high-quality end-user documentation. I also co-administrate our Confluence Server for client-facing docs.

Technical Writer, Smarsh:

In my first role at Smarsh, I created content for both our client-facing and employee-only KBs. I and a colleague developed a taxonomy for categorization of content by product line, reducing internal confusion and improving the client experience for finding relevant content. I authored mostly in HTML to control the output formatting to a pre-Lightning Salesforce community.

Technical Content Editor, Zoom+Care:

As a part of the Product group, I was responsible for creating and managing a variety of MarComm content for public-facing use, including our website, blog, lead generation emails, product releases and more.

Contract Filing Specialist, Zoom+Care Personal Health Insurance:

I managed the creation, planning, writing, reviewing and editing of all ZOOM+Care Health Insurance (health plan) technical documentation and member-related communication content (i.e.: EOBs, renewal notifications, member update emails, etc.). I also worked closely with the Compliance, Operations, Membership, Sales and MX/UX teams, among others, to ensure health plan product consistency from concept to operationalization, as well as compliance with applicable state and federal regulations.

Co-Founder and Managing Editor, Silicon Sasquatch:

As the site’s Managing Editor, I keep the lights on. My responsibilities include managing staff needs, pitching concepts, budgeting stories and organizing our content catalog while working in a fast-paced and competitive genre of journalism.

Skills

Tool Expertise

  • MadCap Flare, Confluence Cloud and Server, Jira, Trello, Adobe FrameMaker, oXygen XML, Atom, GitHub, Visual Studio, Pandoc, Adobe Creative Suite, Office Suite, Google Analytics, Power BI, Coveo.

Collaboration

  • Scrum/Agile collaborator: Nearly a decade of Scrum experience; Editor with 15 years of experience guiding drafts to publication; Managerial experience taught me to resolve conflicts and encourage collaboration.

Programming Languages

  • HTML: The language I’ve used the most since creating webcomics on Angelfire pages in the early 2000s. Not a particularly flashy language anymore, but I can create a website from scratch even if it’s not pretty.

  • Markdown: I know enough to post blogs using Jekyll and Ruby. I also author most content for personal and professional projects in Markdown. I often have to convert that content to plain text, but I prefer the syntax.

  • Docs-as-Code: I won’t pretend I’ve mastered Ruby and gems, or Jekyll and YAML, but I’ve read enough blogs and tutorials to create a personal site using both macOS terminal and Windows PowerShell. I comprehend, and professionally long for, an environment to implement or at least maintain a “DAC” toolchain. I want Netlify; I want Hugo; I want developers to make doc pull requests. I want to merge those pulls into the master repo while I watch a linter check syntax against the Microsoft Style Guide. I want to dabble in several languages to be just a little bit dangerous.

  • Basic knowledge of CSS, XML, JQL/CQL, JSON, YAML